Deutsche Oper Berlin takes the protection of your personal data very seriously. The protection of your privacy when processing personal data is an important concern for us. Deutsche Oper Berlin processes personal data in accordance with the currently valid legal provisions, in particular within the framework of the legal provisions of the European General Data Protection Regulation (EU-GDPR), the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and the Berlin Data Protection Act (BlnDSG). It is important to us that you always know when we store which data and how we use it (transparency principle). In the following, we would like to inform you about which data is collected, processed and used when you visit the Deutsche Oper Berlin website and/or use the services we offer.

The data controller within the meaning of the European General Data Protection Regulation, the Federal Data Protection Act and the Berlin Data Protection Act is the General Director of the Berlin Opera Foundation, Mr. Georg Vierthaler, Am Wriezener Bahnhof 1, 10243 Berlin.

The data protection officer of the Stiftung Oper in Berlin can be contacted by e-mail at datenschutz@oper-in-berlin.de or by telephone on 030 246 277 109.

1. Personal data

Personal data is individual information about natural persons that allows conclusions to be drawn about their personal, economic or factual circumstances. This also includes address data, for example. It does not include information that is not directly associated with your identity.

2. What personal data do we process?

In principle, it is not necessary for you to provide personal data (e.g. name, address, e-mail address, telephone number) in order to use the Deutsche Oper Berlin website. However, the provider of the pages, Stiftung kulturserver.de gGmbH, automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are Browser type and browser version, operating system used, referrer URL, IP address of the accessing computer, time of the server request. This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

Further personal data is only collected if you make use of the services offered on our website (e.g. subscription to newsletters, including press releases, ordering publications) or would like to order tickets or items in the web store, for example. In this case, we require information such as your name, address, including e-mail address, telephone number if applicable, and bank and/or credit card details. All bank and/or credit card information will be deleted after transmission to the respective payment service providers. The bank and/or credit card information is entered on a secure website provided by the payment service provider TeleCash, where the data is processed in encrypted form (SSL/TLS). The data is not entered on the Deutsche Oper Berlin website. Bank details and credit card information are stored by TeleCash in abbreviated, partially encrypted form; this storage also serves, among other things, to clarify credit card misuse and attempted fraud.) TeleCash GmbH & Co KG, General Terms and Conditions: https://www.telecash.de/agb

Newsletter:

Your e-mail address will be recorded for the newsletter subscription.

Press newsletter including press information:

Your first name and surname, your address and e-mail address and your telephone number will be recorded for the press newsletter order including press information.

Ticket sales:

When purchasing tickets at the box office, your first name and surname are recorded for non-cash payment, and additionally your e-mail address or postal address for telephone orders, depending on the delivery method.

Business contacts:

We process names and contact details of business contacts and, if applicable, institutions for which you work.

3. Purpose of the collection and processing of personal data and its legal basis

Deutsche Oper Berlin uses the data you provide to fulfill and process the contract for the purchase of tickets and for articles in the webshop within the meaning of Article 6 (1b) EU GDPR. In this context, Deutsche Oper Berlin uses the data to inform you, among other things, about the booked performance, any changes to the program or directions. If Deutsche Oper Berlin has received your address or e-mail address in connection with the purchase of a ticket, Deutsche Oper Berlin may also use this data for direct advertising for other opera performances of Deutsche Oper Berlin within the meaning of Article 6(1)(f) GDPR. The legal basis for the use of personal data when subscribing to newsletters and press releases is Article 6(1)(a) GDPR. Data of business partners are stored and processed for the initiation and processing of business transactions in accordance with Article 6(1)(f) EU GDPR.

Your data will be treated in strict confidence by Deutsche Oper Berlin and used exclusively in connection with the purposes stated here for which you have provided the data. The personal data you provide will only be processed and used for other purposes, such as marketing measures, if you as the user have consented to this or if processing and use is permitted by law even without consent.

4. Transmission of personal data

Deutsche Oper Berlin uses a secure online transmission method, the so-called “Secure Socket Layer” (SSL) transmission, to process your personal data. All information transmitted using this method is encrypted at a high level (at least 128 bits - up to 256 bits for common browsers) before it is sent to us. This ensures as far as possible that no unauthorized person can use your data.

5. Duration of storage of personal data

The personal data collected during the processing of ticket sales will generally be stored in a customer account in the Deutsche Oper Berlin ticket system for 10 years after the last performance date or the last order of print media. In the event of your revocation or request for deletion for further use of your data, your customer account (registration) or your data will be immediately blocked for further use and deleted, provided that this does not conflict with any retention obligations under tax and commercial law (§§ 147 AO, 257 HGB) or you have expressly consented to the further use of this data. Data collected for marketing measures will be stored for 3 years after completion of the marketing measure. Data from business partners is generally stored until revoked.

6. Who receives my data?

Deutsche Oper Berlin will only pass on your personal data to third parties if you have consented to the transfer or if this is necessary for the execution of the ticket purchase contract. Your payment data (credit card details or IBAN) will be transmitted to ticket and sales service providers in encrypted form. These service providers are partners of Deutsche Oper Berlin for the processing of payment transactions for the purchase of tickets. The service providers work on our behalf and on the legal basis of Article 6(1b) GDPR. Payment data is transmitted in a secure and encrypted form as described in section 4.

Furthermore, your personal data (including name, postal address, e-mail address, subscription status) will be forwarded in encrypted form to processors commissioned by us for the purpose of sending newsletters and for use in the ticket system. The processors only use the personal data in the course of the order placed. Neither we nor the processors will use your data for any other purpose.

7. Right to information, correction, deletion and transfer of personal data

In accordance with Article 15 of the EU GDPR, you have the right to free information about which of your personal data we have stored. The right of access includes the following information

– Purpose of the processing
– Categories of personal data that are processed
– Categories of recipients (internal and external) to whom the personal data is or has been disclosed
– Storage period of the personal data
– Existence of a right to rectification and erasure of the personal data or to
– Restriction of processing or right to object to such processing
– Existence of a right to lodge a complaint with the competent supervisory authority
– Source of the personal data if the personal data was not collected directly.

You have the right to rectification (Article 16 EU GDPR) of inaccurate personal data concerning you. Furthermore, you have the right to erasure (Article 17 GDPR) of the personal data stored about you, provided that there are no statutory retention periods to the contrary (see section 5). In accordance with Article 20 of the EU GDPR, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format in the course of data transfer to another provider. To do so, please contact: kundendatenschutz@deutscheoperberlin.de or Deutsche Oper Berlin, Customer Data Protection, Richard-Wagner-Straße 10, 10585 Berlin.

8. Links

If you click on external links offered on this website, this data protection declaration does not extend to these links.

9. Possibility of lodging a complaint with the supervisory authority

You have the option of lodging a complaint with the supervisory authority in accordance with Article 77 EU GDPR if you feel that your rights under the European General Data Protection Regulation, the Federal Data Protection Act or the Berlin Data Protection Act have been violated. Our competent supervisory authority is the Berlin Data Protection Authority. You can contact the Berlin data protection authority at the following e-mail address mailbox@datenschutz-berlin.de or Berliner Beauftragte für Datenschutz und Informationssicherheit, Friedrichstraße 219, 10969 Berlin.

10. Cookies

The website uses cookies to provide all functions of the website. For more information, please refer to our policy below.

11. Right to object

You have the option of revoking your consent or the use of the personal data you have provided in writing at any time with immediate effect. Please note that your revocation does not apply to the past, but to the future. Processing that took place before the revocation is not affected by this.

The personal data collected will also be processed for the purpose of direct marketing, including data analysis. You can object to this processing at any time in accordance with Article 21(2) GDPR. Your revocation should be sent to: kundendatenschutz@deutscheoperberlin.de or Deutsche Oper Berlin, Customer Data Protection, Richard-Wagner-Straße 10, 10585 Berlin.

 

Cookie policy

The following provisions apply to cookies and usage analysis tools.

1. Are cookies set?

The Deutsche Oper Berlin website uses so-called cookies. These are small text files that are stored on your end device. Some of the cookies used by Deutsche Oper Berlin are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your computer and enable the Deutsche Oper Berlin to recognize your browser on your next visit (persistent cookies).

You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of the Deutsche Oper Berlin website may be restricted.

2. Usage analysis

Web and app analysis with Google Analytics

We use Google Analytics to analyse website usage. The data obtained is used to optimise our website and advertising. 

Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes the website usage data on our behalf and is contractually bound to take measures to ensure the security and confidentiality of the processed data.

During your visit to our website, the following data, among other things, is transmitted to Google:

– Pages viewed
– Orders, including the turnover and the products ordered
– The achievement of ‘website goals’ (e.g. contact requests and newsletter registrations)
– Your behaviour on the pages (e.g. length of stay, clicks, scroll depth)
– Your approximate location (country and city)
– Your internet address (IP address)
– Technical information such as browser, internet provider, end device and screen resolution
– Source of your visit (i.e. which website or advertising medium referred you to us)
– A randomly generated user ID

No personal data such as name, address or contact details are transmitted to Google Analytics.

These data are transmitted to Google servers in the United States. We would like to point out that the same level of data protection as in the EU cannot be guaranteed in the United States under data protection law. 

Google Analytics stores cookies in your web browser for a period of two years from your last visit. These cookies contain a randomly generated user ID that allows you to be recognised on future visits to the website.

The recorded data is stored together with the randomly generated user ID, which allows pseudonymous user profiles to be analysed. This user-related data is automatically deleted after 14 months. Other data remains stored in aggregated form for an unlimited period.

If you do not agree with the collection, you can prevent it by installing the browser add-on to disable Google Analytics or by rejecting cookies via our cookie settings dialogue. (Source: traffic3.net)

3. Other technologies

The information generated by the cookie about your use of this website is not passed on to third parties.

Retargeting technology:

This makes it possible to target those Internet users on our partners' websites with advertising who have already shown an interest in our website and our products. For this purpose, corresponding pixels are placed on the website. When you visit them, a cookie is stored in your browser. This cookie enables your computer to be recognized on the basis of the logged data (visit to our website, date and time, browser type, operating system, identification of whether you are already a customer, information that you have viewed on our website). The user profiles created by the retargeting process are anonymized in accordance with the data protection regulations in such a way that it is not possible to identify individuals when surfing the Internet.

The advertising material is then displayed on our partners' websites during retargeting on the basis of a cookie-based analysis of previous user behavior. This is a temporary cookie that loses its validity after 60 days.

You can deactivate the use of cookies by third-party providers, for example, by visiting the deactivation page of the Network Advertising Initiative at https://thenai.org/ and implementing the further information on opting out mentioned there.

Social plugins:

Deutsche Oper Berlin integrates so-called social plugins from selected platforms (e.g. Facebook, X/ previously Twitter). Social plugins can collect data from your website visit and use it for networking purposes.

Facebook social plugins

Our website uses social plugins from the social network facebook.com (“Facebook”). Facebook is operated by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Irland. Detailed information on the functions of the individual plugins and their appearance can be found on the following website 
https://developers.facebook.com/docs/plugins.

The web pages of our website that contain Facebook social plugins establish a direct connection to the Facebook servers via your browser when you open them. Facebook is then informed that the page of our website containing the social plugin has been accessed by you.

If you are logged in to Facebook at this time, your visit to our pages and all your interactions in connection with the social plugins (e.g. clicking the “Like” button, creating a comment, etc.) can be assigned to your Facebook profile and stored on Facebook. Even if you do not have a Facebook profile, it cannot be ruled out that Facebook will store your IP address.

With regard to the purpose and scope of data collection and the processing and use of data by Facebook, we refer you to the Facebook privacy policy: hhttps://www.facebook.com/about/privacy/. There you will also find an overview of the settings options in your personal Facebook profile to protect your privacy and your associated rights.

With regard to the purpose and scope of data collection and the processing and use of data by Facebook, we refer you to the Facebook privacy policy: https://www.facebook.com/about/privacy/. There you will also find an overview of the settings options in your personal Facebook profile to protect your privacy and your associated rights.

To prevent Facebook from collecting data through your visit to our website, log out of Facebook before visiting our site. One way to prevent Facebook from generally accessing your data on our and other websites is to exclude the Facebook social plugins by using an add-on for your browser.

X / previously Twitter

Our websites also use functions of the X Corp. service (formerly Twitter). The functions are offered by X Corp, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using X Corp. and the ‘Re-Tweet’ function, the websites you visit are linked to your X account and made known to other users. Data is also transferred to X Corp. during this data forwarding. As the service provider, we would like to point out that we, as the website provider, have no knowledge of the content of the transmitted data or its use by X Corp. We therefore refer you to the following link to obtain further information regarding X Corp.'s privacy policy: hhttps://privacy.x.com/de and https://help.x.com/de.

If you have any questions about your data protection settings on X Corp, you can do so at this link: https://help.twitter.com/forms/privacy.

YouTube

Use of YouTube in extended data protection mode

We use the provider YouTube to embed videos. The videos are embedded in extended data protection mode. However, like most websites, YouTube also uses cookies to collect information about visitors to its website. YouTube uses these to collect video statistics, prevent fraud and improve user-friendliness, among other things. This also leads to a connection being established with the Google DoubleClick network. When you start the video, this could trigger further data processing operations. We have no influence on this. You can find more information about data protection at YouTube in their privacy policy at: https://policies.google.com/privacy?hl=de&gl=de. (Data protection notice for YouTube, a Google company).

Instagram

Our website uses social plugins (‘plugins’) from Instagram, which is operated by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. The plugins are labelled with an Instagram logo, for example in the form of an ‘Instagram camera’. An overview of the Instagram plugins and their appearance can be found here: https://help.instagram.com/2284971015132274

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to Instagram's servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there.

If you are logged in to Instagram, Instagram can directly associate your visit to our website with your Instagram account. If you interact with the plugins, for example by clicking the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts there.

The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options to protect your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/.

If you do not want Instagram to assign the data collected via our website directly to your Instagram account, you must log out of Instagram before visiting our website. You can also completely prevent the Instagram plugins from loading with add-ons for your browser, e.g. with the script blocker “NoScript” (https://noscript.net/).

Issuu

A Flash application (Flash plug-in) from Issuu Inc, 131 Lytton Ave, Palo Alto, CA 94301, USA (hereinafter: Issuu) is integrated into our website via a JavaScript code.

Issuu uses “cookies”, small text files that are stored on your computer and enable your use of the website to be analyzed. Issuu collects and stores personal data in this way, such as your IP address and information about the time and duration of use. The transmission takes place if you have activated JavaScript in your browser. You can prevent the use of cookies by selecting the appropriate settings in your browser software or by installing a JavaScript blocker (e.g. https://noscript.net/).

The purpose and scope of the data collection and the further processing and use of the data by Issuu as well as your rights in this regard and setting options for protecting your privacy can be found in Issuu's data protection information: http://issuu.com/legal/privacy.

TikTok

Our website uses so-called social plugins (“plugins”) of the social network “TikTok”, which is operated by TikTok Technology Limited, 10, Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok”). The plugins can be recognized, for example, by buttons with the “TikTok” symbol, white writing on a black background.

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the TikTok servers. The content of the plugin is transmitted by TikTok directly to your browser and integrated into the page. Through the integration, TikTok receives the information that your browser has accessed the corresponding page of our website, even if you do not have a TikTok profile or are not currently logged in to TikTok. This information (including your IP address) is transmitted directly from your browser to TikTok servers in the USA, Singapore and China and stored there.

If you are logged in to TikTok, TikTok can directly associate your visit to our website with your TikTok profile. If you interact with the plugins, for example by clicking the “Like” button, the corresponding information is also transmitted directly to a TikTok server and stored there. The information is also published on TikTok and displayed to your contacts there. 

The purpose and scope of the data collection and the further processing and use of the data by TikTok as well as your rights in this regard and setting options to protect your privacy can be found in TikTok's data protection information: https://www.tiktok.com/legal/page/eea/privacy-policy/de and here https://www.tiktok.com/privacy/overview/de.

If you do not want TikTok to assign the data collected via our website directly to your profile on TikTok, you must log out of TikTok before visiting our website. You can also completely prevent the loading of TikTok plugins with add-ons for your browser, e.g. with the script blocker “NoScript” (https://noscript.net/).

LinkedIn

Our website uses social plugins (“plugins”) from the social network LinkedIn, which is operated by LinkedIn, 2810 N Church St, Wilmington, DE 19802, USA (“LinkedIn”). The plugins can be recognized, for example, by buttons with the “li” symbol, white writing on a blue background.

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the LinkedIn servers. The content of the plugin is transmitted by LinkedIn directly to your browser and integrated into the page. Through the integration, LinkedIn receives the information that your browser has accessed the corresponding page of our website, even if you do not have a LinkedIn profile or are not currently logged in to LinkedIn. This information (including your IP address) is transmitted directly from your browser to a LinkedIn server in the USA and stored there.

If you are logged in to LinkedIn, LinkedIn can directly associate your visit to our website with your LinkedIn profile. If you interact with the plugins, for example by clicking the “Like” button, the corresponding information is also transmitted directly to a LinkedIn server and stored there. The information is also published on LinkedIn and displayed to your contacts there. 

The purpose and scope of the data collection and the further processing and use of the data by LinkedIn as well as your rights in this regard and setting options to protect your privacy can be found in LinkedIn's data protection information: https://de.linkedin.com/legal/privacy-policy and here https://www.linkedhelper.com/de/terms.html.

If you do not want LinkedIn to assign the data collected via our website directly to your profile on LinkedIn, you must log out of LinkedIn before visiting our website. You can also completely prevent the LinkedIn plugins from loading with add-ons for your browser, e.g. with the script blocker “NoScript” (https://noscript.net/).

Threads

Our website uses so-called social plugins (“plugins”) of the social network “Threads”, which is operated by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Irland. The plugins can be recognized, for example, by buttons with the “@” sign in white on a black background. 

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Threads' servers. The content of the plugin is transmitted by Threads directly to your browser and integrated into the page. Through the integration, Pinterest receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Threads profile or are not currently logged in to Threads. This information (including your IP address) is transmitted directly from your browser to a Threads server in the USA and stored there.

If you are logged in to Threads, Threads can directly associate your visit to our website with your Threads profile. If you interact with the plugins, for example by clicking the “Like” button, the corresponding information is also transmitted directly to a Threads server and stored there. The information is also published on Threads and displayed there to your contacts. 

The purpose and scope of the data collection and the further processing and use of the data by Threads as well as your rights in this regard and setting options to protect your privacy can be found in Threads' data protection information here https://www.facebook.com/privacy/policy/ and here: https://help.instagram.com/515230437301944.

If you do not want Threads to assign the data collected via our website directly to your profile on Threads, you must log out of Threads before visiting our website.  You can also completely prevent the Threads plugins from loading with add-ons for your browser, e.g. with the script blocker “NoScript” (https://noscript.net/).